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Talk to a member of our customer support team

We will help you in case you have any difficulties with placing an order, need help with requesting corrections to your paper or you just want to know more about our service.

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Monday 00:00 AM – Saturday 01:00 PM (UTC)


Contact our team by email

If the live chat is down and you need assistance you can send an email to our support team.

Mailing address

Ifigeneias 14, 3036, Limassol, Cyprus

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Frequently Asked

Everything you need to know about the services. Still can’t find what you’re looking for?

Read full FAQ
  • How can I check the status of my order?

    To check the status of your order, please sign in to your Writers Per Hour account and click on the Order Number.

    • ‘In Progress’ means the assigned writer is working on the order.
    • ‘Still Working’ means that due to the complexity of the order, it is still being worked on and will be completed at the earliest.

    You can also view the countdown timer to check when the order will be ready.

    For further information, please reach us via live chat or email us at
  • What should I do if my order is late?

    If your order is not submitted on time, you have 2 options:

    1. Receive a partial refund and wait to receive the paper.
    2. Cancel the order and get a full refund.

    Please read our refund policy for further details.
  • My paper wasn’t done correctly. What should I do?

    If you’re not happy with the final submission, sign in to your account, click Order Number and select Request Revision.

    You can provide us with the revision instructions and we can make the amends. Please refrain from providing new instructions.

    You have only 20 days after the final paper is first submitted and uploaded to your account to request a revision.

    For more details, please read our revision policy.
  • My payment didn’t go through. What should I do?

    Your payment would not have gone through due to any of these reasons:
    • Wrong card number
    • Incorrect expiration date
    • Fraud hold on the card
    • Insufficient funds

    Please reach us via live chat or email us at and we will be happy to assist you.
  • How do I get a discount on my order?

    Subscribe to our newsletters to avail 20% off on the final price. If you place an order with us for the first time, you can get a 15% discount by using the code "paper15".
  • How do I create an account?

    To create a Writers Per Hour account, click Sign up. Fill in the details and create your account in seconds. You can also choose to sign up via one of your social media accounts (Facebook, Gmail and Apple).
Free PlagiarismReport

*Free plagiarism report will be provided on request after your paper submission